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Our Process

Register a claim in just a few simple steps

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Logging into your account allows you to fully benefit of your membership and enjoy your coverage features

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Answer questionnaire

Provide the needed information in less than 3 minutes

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Submit Claim

Confirm all information provided and submit the claim

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Done!

Your claim will now be adjudicated by our team & you will receive regular status updates

All useful information for you

You can consult the General Conditions of Insurance Terms here.
Your insurance cover depends on the insurance product you signed-up for. The following table provides an overview of the insurance cover by product. For more details on your insurance cover, you find the General Conditions of Insurance of your relevant product here.
Your mobile device insurance is an offer of bolttech Switzerland AG, Seefeldstrasse 283 A, 8008 Zürich. bolttech is an insurance intermediary. The insurer (risk carrier) is AXA Versicherungen AG, a FINMA-licensed insurance company. AXA Versicherungen AG is a subsidiary of the AXA-Group.
Yes, the insurance policy is provided for insured events worldwide.

In case of theft abroad, you will need to report the theft to the local police station and send us a copy of the police report. You must report the claim as soon as reasonably possible, at latest 5 days after your return to Switzerland.
The monthly insurance premium is collected via your monthly Salt invoice.
The insurance period and cancellation rights depend on the insurance product you signed-up for, please check the General Conditions of Insurance of your relevant product.

The insurance cover ends automatically with the termination of your Salt mobile subscription contract.
You can file a claim directly on this customer portal. You will be asked to complete the claim questionnaire regarding the event that occurred, afterwards our team will handle your claim and get back to you.
The existence and the amount of the excess fee depends on your insurance policy. Please consult the terms & conditions of your insurance policy here.

The excess fee will be collected with your monthly Salt bill.
For security reasons, the owner of the policy should notify the claim. If you are the main user of the device and notify the claim, the owner of the policy needs to confirm and sign the claim notification.
Your insurance policy covers the registered device when signing-up for insurance coverage. The IMEI number is a 15-digit number and the unique identifier of your insured device which we need to verify if your claimed device is the insured device. If your phone is still working, you can directly see the IMEI number on the screen by dialing *# 06 #.

If your device is not working or you don’t have it anymore:

For Apple devices:
On the SIM card tray
On the back of your device (depending on device model)
On the device’s original packaging
By connecting to iTunes: connect your iOS device to your computer, open iTunes, locate your device, click the Summary tab > Phone Number or Serial Number

For Android devices:
On the SIM card tray
On the back of your device
On the device’s original packaging
To deactivate "Find My iPhone" please go to "Settings" -> "iCloud", then tap to turn off "Find My iPhone". You can also deactivate "Find My iPhone" in iTunes if your device is no longer functional.
You can contact your Salt Shop who can supply you with a rental device for the duration of the repair, however this is subject to availability.
Our goal is to replace your device with the same model. If the same device model is not available, you will receive a device with comparable functionality and we will inform you ahead of the shipment. Please note that we cannot guarantee to provide you with a device in the same color.

We either provide you with a like-new device or with a brand-new device upon availability in our stock. A like-new device is a re-conditioned device which is fully functioning and as good as new.
Yes, your existing warranty will remain on your repaired or replaced device. For any questions, please contact our service team.
We are sorry that your device is not working as expected. Please contact us immediately after receipt of your device so that we can handle your warranty claim. Please contact us, at, via email: service@caresupport.ch
For any further questions you can contact bolttech directly via service@caresupport.ch or by phone +41 44 200 23 92 (calls cost the equivalent of a local connection to Zurich, calls from mobiles may vary), open Monday-Friday 8:00-19:00, Saturday 9:00-18:00

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